Amid ongoing concern about the coronavirus COVID-19, HAULOTTE's top priority is the health, safety, and well-being of our Employees and our Customers. We understand the concern and uncertainty you may be experiencing around the evolving situation, and we're committed to being responsive and flexible to our customers' needs.
Haulotte has implemented an adjusted work schedule for various departments and many employees will be telecommuting for the next two weeks to reduce employee contact with one another. Our customer call center and shipping department will be staffed as normal and will continue to operate under normal hours. All nonessential travel has been temporarily suspended. Haulotte is also implementing various precautionary cleaning measures to ensure the health and safety of our employees and customers.
Here are a few ways Haulotte will continue to serve you during this time:
- For the fastest level of service, we strongly encourage you to access your account online through www.haulotte-usa.com and our Spare Parts online tool here (https://www.easy-spare-parts.com) or contact our service department 1-800-537-0540. It's typically faster and easier to manage your parts order through our online tool, given that call wait times may be longer than usual. If you don't have the app yet, you can download it for free on our website.
- If you do plan on contacting HAULOTTE over the phone, please know our friendly agents are standing by, as always. We have taken extra precautionary measures in response to this developing public health impact, including increased cleaning and sanitizing procedures for our local agent offices.
- It is our intent to remain transparent, providing the latest information.
